Search & Filters
Find tickets quickly with search, status tabs, and tag filters
As your ticket volume grows, search and filters help you find the right tickets without scrolling through the entire list.
Search
The search bar at the top of the ticket list lets you search by:
- Subject — matches words in the ticket title.
- Contact name — find all tickets for a particular client.
- Ticket number — jump straight to a specific ticket by entering its number.
Results update as you type, so you can refine your search in real time.
Status Tabs
The status filter tabs sit above the ticket list and show a live badge count for each status (Open, In Progress, Waiting on Client, Resolved, Closed). Click a tab to show only tickets in that status. Click All to remove the status filter.
The badge counts update in real time, giving you an at-a-glance view of your current workload distribution.
Tag Filter
Use the tag filter to narrow the ticket list by one or more tags. Select multiple tags and the filter applies AND logic — only tickets matching all selected tags are displayed.
Combining Filters
Search, status tabs, and tag filters work together. For example, you can:
- Search for a contact name, then click the Open tab to see only their unresolved tickets.
- Filter by a "Billing" tag and the Waiting on Client status to find billing issues pending a client response.
Filters are applied in the browser and do not change the underlying data. Clearing a filter brings back the full list instantly.