Welcome
Introduction to your helpdesk — what it does and who it's for
Your helpdesk is a white-label ticketing system built for agencies that manage client support. It gives your team a single place to track, prioritise, and resolve every client request — without your clients ever seeing another company's branding.
What you can do:
- Ticketing — Create, assign, and resolve support tickets with full conversation history.
- Contact management — Keep a searchable directory of every client and their ticket history.
- CRM integration — Sync contacts and surface ticket data inside your existing CRM.
- AI assistance — Draft replies, summarise threads, and triage incoming requests faster.
- White-labelling — Apply your own logo, colours, and domain so the helpdesk looks entirely yours.
- Team controls — Assign roles, departments, and SLA targets to keep your team accountable.
Whether you are an agency owner setting up for the first time, an admin configuring workflows, or an agent handling day-to-day tickets, these docs will help you get the most out of your helpdesk.