Settings
Configure your helpdesk — branding, SLA, AI, notifications, and more
Settings is where you shape how your helpdesk looks, behaves, and communicates. Access it from the Settings item in the sidebar — only users with the owner or admin role can see it.
The settings page is organised into tabbed sections. Each tab controls a different aspect of your helpdesk, from visual branding through to billing. Changes you make here apply across your entire organisation and take effect immediately for all team members.
Some settings — such as terminology labels that affect CRM sync — cannot be changed once confirmed. Review them carefully before saving.
Branding
Upload your logo, set brand colours, and choose fonts.
Terminology
Rename 'Tickets' to match your business language.
SLA Policies
Set response time targets for each priority level.
Custom Fields
Add your own fields to tickets to capture business-specific information.
AI Configuration
Configure AI triage, smart drafts, and your knowledge base.
Chat Widget
Add a live chat bubble to your website and manage API keys.
Notifications
Control email notifications for your team and customers.
Email Sender
Send helpdesk emails from your own domain and display name.
Import
Import tickets from other helpdesk platforms via CSV.
Billing
Manage your subscription and billing details.