Conversations Widget
Create and manage tickets directly from GHL Conversations
The Conversations Widget adds ticket management directly into the GHL Conversations panel. Without leaving the conversation you are already in, you can see a contact's open tickets, create new ones, and take quick actions like resolving or reassigning.
Accessing the widget
Look for the ticket icon in the GHL Conversations compose bar. Clicking it opens the widget panel alongside the conversation.
The icon shows a badge with the number of active tickets for the current contact, so you can see at a glance whether they have outstanding support requests.
What you can do
View active tickets
The widget lists all open and in-progress tickets for the contact you are currently viewing. Each ticket shows its number, subject, priority, and assigned agent.
Quick actions
From the ticket list, you can take immediate action without opening the full helpdesk:
- Resolve — Mark the ticket as resolved.
- Escalate — Escalate the ticket to a supervisor or higher tier.
- Reassign — Move the ticket to a different agent.
Create a new ticket
Click New Ticket within the widget to open an inline creation form. The form pre-fills the contact from the current conversation and pulls in recent conversation messages as context, giving the new ticket a head start.
You can set the subject, priority, department, and opening message before submitting.
The widget is available to all users who have the helpdesk app installed. No additional setup is needed — it appears automatically in GHL Conversations.