GHL Installation
Install the helpdesk app from the GoHighLevel marketplace
Installing the helpdesk from the GoHighLevel Marketplace connects your GHL agency to the helpdesk and provisions your sub-accounts automatically.
Installation steps
Find the app
Open the GHL Marketplace from your agency dashboard. Search for the helpdesk app and click Install.
Authorise access
GHL will show you a list of permissions the app requires — contacts, conversations, custom objects, and more. Review them and click Authorise to grant access.
Automatic provisioning
Once authorised, the following happens automatically:
- Your agency organisation is created in the helpdesk.
- Each sub-account (location) you grant access to is provisioned as a separate helpdesk sub-account.
- Admin users from your GHL agency are created in the helpdesk with matching roles.
- Contacts from each sub-account are bulk-imported in the background.
- The setup wizard launches to walk you through branding, terminology, departments, and AI configuration.
Start using the helpdesk
Once the wizard is complete, your helpdesk is ready. Agents can access it from within GHL via the embedded view, or directly at your helpdesk URL.
Adding more sub-accounts
When you install the app on additional GHL sub-accounts (locations), each one is automatically provisioned in the helpdesk. No manual setup is required beyond granting access.
Reinstalling
If you previously uninstalled the app and reinstall it, the helpdesk recognises your agency and restores any previously suspended sub-accounts. Your data — tickets, contacts, settings — is preserved during the suspension period.
Uninstalling the app from GHL suspends your sub-accounts but does not delete your data. You have a 30-day grace period to reinstall before data is permanently removed.