Service Desk Docs

Agency Admin

Manage your agency, sub-accounts, and subscription

The Agency Admin panel is where agency owners manage their subscription, sub-accounts, and initial setup. This section is only visible to users with the Owner role.

From here you can monitor your billing status, add or remove client sub-accounts, and revisit the setup wizard to update branding, terminology, or AI settings.

Subscription

View your plan, billing status, and manage payments.

Sub-Accounts

Manage the client accounts connected to your agency.

Setup Wizard

First-time setup for branding, departments, and AI.

Conversations Widget

Create and manage tickets directly from GHL Conversations

Subscription

View and manage your helpdesk subscription