Privacy Policy

Elysium Systems (ABN 87 603 882 734) ("Elysium", "we", "us", "our") is committed to protecting the privacy of personal information we collect and handle. This Privacy Policy describes how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number and business name when you submit an enquiry or contact form
• Billing and payment information when you engage our services
• Information about your business operations relevant to the services we provide
• Technical information such as IP address, browser type, device information and pages visited when you use our website
• Any other information you voluntarily provide to us

2. How We Collect Information

We collect personal information through:

• Contact and enquiry forms on our website
• Email, phone and video communications
• Our client portal at portal.elysium.systems
• Third-party integrations and tools used in delivering our services (e.g. CRM systems, project management tools)
• Cookies and analytics tools on our website

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To manage our client relationships and communicate about ongoing engagements
• To issue invoices and process payments
• To improve our website, services and client experience
• To comply with our legal and regulatory obligations
• To send you relevant updates about our services, where you have consented or we are otherwise permitted to do so

4. Cookies and Analytics

Our website uses Google Analytics 4 (GA4) to collect anonymised usage data, including pages visited, session duration and referral sources. This helps us understand how visitors interact with our site and improve the experience.

GA4 uses cookies — small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We do not use cookies for advertising or remarketing purposes. Analytics data is processed in accordance with Google's data processing terms and is not used to personally identify you.

5. Disclosure of Information

We may disclose your personal information to:

• Third-party service providers who assist us in delivering our services (e.g. hosting providers, CRM platforms, email services, payment processors)
• Professional advisers such as accountants and legal counsel
• Government or regulatory bodies where required by law

We do not sell, rent or trade your personal information to third parties for their marketing purposes.

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use reputable third-party platforms with industry-standard security practices to store and process data.

Some of your data may be stored on servers located outside Australia (e.g. cloud hosting providers in the United States or Europe). Where this occurs, we take reasonable steps to ensure the overseas recipient handles your information in accordance with the APPs.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete or out-of-date information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it
• Opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint about how we handle your personal information, or would like to exercise your rights, please contact us:

• Email: hello@elysium.systems
• Website: elysium.systems

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).